Community Member

Solved

lost phone

Forum|Forum|1 year ago
May 19, 2025
6 replies
517 views

Hi

For some reason, I don't have my son's phone registered to the account with the other two contracts I pay.

He's lost his phone today, and I can't sort a replacement because I can't log into the account when it sends a text to a number we can't access with the phone missing.

Please advise,

Kindest regards,

Claire

Best answer by WelshPaul

I’m sorry to hear your son lost his phone. The following link might be helpful.

https://www.idmobile.co.uk/help-and-advice/lost-and-stolen

WelshPaulAnswer

Platinum  Contributor

I’m sorry to hear your son lost his phone. The following link might be helpful.

https://www.idmobile.co.uk/help-and-advice/lost-and-stolen

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hey there @Claire Joy Baxter, we hope the assistance from @WelshPaul was able to help.

If you require further assistance, please do let us know.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MrD

Active Contributor

Hello, I have lost my new mobile phone. I was preparing to transfer over stuff from my existing phone and get to know the new one. There is no SIM in the new phone, I know the IMEI of the phone. How can I locate the lost phone or check if someone has found and using it?

Thank you.

Tyler C

iD Mobile Employee

Hey there @MrD, sorry to hear that.

Unfortunately, we have no way of locating any lost devices or SIM cards. The only way would be if you had find my iphone or something similar such as these kinds of apps to track it down, sorry about that.

We can only assist in blocking the phone and SIM if you wish so your network/number cannot be used, and help with sending a free replacement SIM for you to continue using the contract.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

M

MrD

Active Contributor

Hello Tyler

thank you for the quick reply.

I was going to insert the iD Sim into the phone. But as stated, I have lost it somewhere between my new country of residence.

To enable no-one can fortune from my situation, can I find/permanently lock the phone using my IMEI? With another authority?

regards

Richard

Tyler C

iD Mobile Employee

Hey there @MrD, you can indeed have the device blocked by us. Please contact our live-chat and ask to speak to an agent, and ask them to have your device blacklisted:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.