Hi
For some reason, I don't have my son's phone registered to the account with the other two contracts I pay.
He's lost his phone today, and I can't sort a replacement because I can't log into the account when it sends a text to a number we can't access with the phone missing.
Please advise,
Kindest regards,
Claire
Best answer by WelshPaul
I’m sorry to hear your son lost his phone. The following link might be helpful.
https://www.idmobile.co.uk/help-and-advice/lost-and-stolen
+26I’m sorry to hear your son lost his phone. The following link might be helpful.
https://www.idmobile.co.uk/help-and-advice/lost-and-stolen
+24Hey there
If you require further assistance, please do let us know.
Thanks,
Tyler
Hello, I have lost my new mobile phone. I was preparing to transfer over stuff from my existing phone and get to know the new one. There is no SIM in the new phone, I know the IMEI of the phone. How can I locate the lost phone or check if someone has found and using it?
Thank you.
+24Hey there
Unfortunately, we have no way of locating any lost devices or SIM cards. The only way would be if you had find my iphone or something similar such as these kinds of apps to track it down, sorry about that.
We can only assist in blocking the phone and SIM if you wish so your network/number cannot be used, and help with sending a free replacement SIM for you to continue using the contract.
Thanks,
Tyler
Hello Tyler
thank you for the quick reply.
I was going to insert the iD Sim into the phone. But as stated, I have lost it somewhere between my new country of residence.
To enable no-one can fortune from my situation, can I find/permanently lock the phone using my IMEI? With another authority?
regards
Richard
+24Hey there
https://www.idmobile.co.uk/live-chat
Thanks,
Tyler
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