Community Member

made a new account and it will not add my number

Forum|Forum|23 days ago
September 8, 2026
1 reply
14 views

I have made an account with my email and now it will not add my number. I have typed it in alongside my last name and date of birth pressed saved and then it keeps coming up with an oops message. I have tried in the app and online multiple times. My contract is due to end soon and without an account I cannot find out the exact end date.

Gemma M

iD Mobile Employee

Hi @Ceccles6,

Here are the steps on how to add a additional number to your account:

1. On the 'Home' screen, tap 'View your plans' located in the top right of the screen.
2. Tap the 'Add new plan' button.
3. Enter the mobile number for the plan that you wish to add to the account. > The number must begin with 07 and be 11 digits long.
4. Enter the last name of the account holder and then enter the date of birth of the account holder. > Once done, tap 'Next'.
5. You should now have received an SMS to the iD Mobile number that you are adding to the account, which contains the one time passcode.
6. Enter the 8 digit code into the boxes displayed on the screen.

If you continue to face any issues after this, please contact our customer service via the live chat so that this can be looked into.

Regards,

Gemma M

The iD Mobile Social Media Team

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