Hey there ​@Nina Chadwick, thank you for reaching out. Unfortunately, you cannot directly transfer your phone number between contracts on the same network. To keep your number, you’d need to order an upgrade via logging into the iD Mobile app/website.

The only workaround would be a triangle port, where you transfer your number to another network on Pay As You Go, then back to us on the new plan, which we can explain in further detail how to do so if needed.

Thanks,

Tyler

I’ve already upgraded and e changed to new handset. I need new number to be cancelled. Would like to just keep my old number, obviously pay one bill 

Hi there ​@Matty Tajiki, please contact our live-chat and ask to speak to an agent:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler