make 2 accounts 1 with old number | iD Mobile Community
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make 2 accounts 1 with old number

  • June 10, 2025
  • 3 replies
  • 62 views

Nina Chadwick
Community Member

I currently have a mobile sim card contract with yourself and have taken a new on out with car phone warehouse which is again by you with a phone. I would like to transfer my new account number to my old on and take the earnt data with me 

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • June 11, 2025

Hey there ​@Nina Chadwick, thank you for reaching out. Unfortunately, you cannot directly transfer your phone number between contracts on the same network. To keep your number, you’d need to order an upgrade via logging into the iD Mobile app/website.

 

The only workaround would be a triangle port, where you transfer your number to another network on Pay As You Go, then back to us on the new plan, which we can explain in further detail how to do so if needed.

 

Thanks,

Tyler


Matty Tajiki
New Contributor
  • New Contributor
  • September 12, 2025

I’ve already upgraded and e changed to new handset. I need new number to be cancelled. Would like to just keep my old number, obviously pay one bill 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 13, 2025

Hi there ​@Matty Tajiki, please contact our live-chat and ask to speak to an agent:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler