Skip to main content
Nina Chadwick
Community Member
Community Member
June 10, 2025

make 2 accounts 1 with old number

  • June 10, 2025
  • 5 replies
  • 100 views

I currently have a mobile sim card contract with yourself and have taken a new on out with car phone warehouse which is again by you with a phone. I would like to transfer my new account number to my old on and take the earnt data with me 

    5 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    June 11, 2025

    Hey there ​@Nina Chadwick, thank you for reaching out. Unfortunately, you cannot directly transfer your phone number between contracts on the same network. To keep your number, you’d need to order an upgrade via logging into the iD Mobile app/website.

     

    The only workaround would be a triangle port, where you transfer your number to another network on Pay As You Go, then back to us on the new plan, which we can explain in further detail how to do so if needed.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Matty Tajiki
    New Contributor
    New Contributor
    September 12, 2025

    I’ve already upgraded and e changed to new handset. I need new number to be cancelled. Would like to just keep my old number, obviously pay one bill 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 13, 2025

    Hi there ​@Matty Tajiki, please contact our live-chat and ask to speak to an agent:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    April 16, 2026

    How do i keep my old number

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 18, 2026

    Hi ​@ivanwatterson,

     

    To keep your old number, you’ll need to request a PAC code from your current network provider first. This is what allows your number to be moved between networks safely.

     

    Once you’ve got your PAC code, you can then get in touch with our team via Live Chat and they’ll help you complete the transfer to iD Mobile or contact your new provider to transfer out if iD Mobile. 

     

    They’ll just need your PAC code and a few account details, and they’ll take care of the rest for you so your number moves over smoothly.

     

    If you need a hand at any stage, just let us know.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.