Skip to main content

make 2 accounts 1 with old number

  • June 10, 2025
  • 1 reply
  • 19 views
Nina Chadwick
Community Member

I currently have a mobile sim card contract with yourself and have taken a new on out with car phone warehouse which is again by you with a phone. I would like to transfer my new account number to my old on and take the earnt data with me 

    1 reply

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • 4825 replies
    • June 11, 2025

    Hey there ​@Nina Chadwick, thank you for reaching out. Unfortunately, you cannot directly transfer your phone number between contracts on the same network. To keep your number, you’d need to order an upgrade via logging into the iD Mobile app/website.

     

    The only workaround would be a triangle port, where you transfer your number to another network on Pay As You Go, then back to us on the new plan, which we can explain in further detail how to do so if needed.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply


    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perks banner
    Terms & ConditionsAccessibility statement