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Question

Managing my account

  • July 17, 2026
  • 1 reply
  • 7 views

I'm trying to link a plan in the app via the "Add new plan" section but the Date of Birth on file for the account holder isn't matching. How can I change my Date of Birth so I can successfully and a new plan and access my account.

1 reply

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  • iD Mobile Employee
  • July 18, 2026

Hi ​@iamunknown_249 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

 

Zandile m

The iD Mobile Team