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Community Member
iamunknown_249
Community Member
July 17, 2026
Question

Managing my account

  • July 17, 2026
  • 1 reply
  • 11 views

I'm trying to link a plan in the app via the "Add new plan" section but the Date of Birth on file for the account holder isn't matching. How can I change my Date of Birth so I can successfully and a new plan and access my account.

    1 reply

    iD Mobile Employee
    Zandile M
    iD Mobile Employee
    July 18, 2026

    Hi ​@iamunknown_249 

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile m

    The iD Mobile Team 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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