MFA Codes nor being recieved - locked out of email / HMRC accounts

Forum|Forum|1 year ago
August 28, 2025
4 replies
80 views

Hi - I moved across to ID from Vodafone at the end of 2024, and received a new iPhone. When I request MFA codes to be sent to my phone number, they don’t arrive. I am unable to access my Microsoft hotmail account, my bank, and now the HMRC - I need some documentation from their site in order to secure a job role that I have been offered. I have tried everything that I can find online to resolve this, but looking back this seems to be a problem that others have faced before?

Can someone at ID advise what I need to do?

PLEASE - IT IS SO IMPORTANT THIS GETS RESOLVED

Best answer by Decembersangel72

Hi @Jeremy S

Have you tried restarting your phone? (Simple, yes! But more often than not works)

I have also found these tips:-
https://www.mac-help.com/threads/not-receiving-iphone-verification-texts-how-to-fix-it.231736/

If ths doesn’t work then you can reach out to iD Mobile via their Live Chat for assistance. They can check if your account has any restrictions preventing you from receiving these types of texts:-

https://www.idmobile.co.uk/live-chat
Type ‘talk to a person’ in the dialogue box to connect to an adviser.
(available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays)

Good Luck x

Decembersangel72Answer

Gold Contributor

Hi @Jeremy S

Have you tried restarting your phone? (Simple, yes! But more often than not works)

I have also found these tips:-
https://www.mac-help.com/threads/not-receiving-iphone-verification-texts-how-to-fix-it.231736/

If ths doesn’t work then you can reach out to iD Mobile via their Live Chat for assistance. They can check if your account has any restrictions preventing you from receiving these types of texts:-

https://www.idmobile.co.uk/live-chat
Type ‘talk to a person’ in the dialogue box to connect to an adviser.
(available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays)

Good Luck x

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hey there @Jeremy S, we hope that @Decembersangel72 was able to help.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

Jeremy SAuthor

New Contributor

Hi @Jeremy S

Have you tried restarting your phone? (Simple, yes! But more often than not works)

I have also found these tips:-
https://www.mac-help.com/threads/not-receiving-iphone-verification-texts-how-to-fix-it.231736/

If ths doesn’t work then you can reach out to iD Mobile via their Live Chat for assistance. They can check if your account has any restrictions preventing you from receiving these types of texts:-

https://www.idmobile.co.uk/live-chat
Type ‘talk to a person’ in the dialogue box to connect to an adviser.
(available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays)

Good Luck x

Thank you so much - I follows the Mac-help.com tips and managed to resolve it. I really appreciate you taking the time to reply@

Jeremy