MFA Codes nor being recieved - locked out of email / HMRC accounts

Question

Hi - I moved across to ID from Vodafone at the end of 2024, and received a new iPhone.  When I request MFA codes to be sent to my phone number, they don’t arrive.  I am unable to access my Microsoft hotmail account, my bank, and now the HMRC - I need some documentation from their site in order to secure a job role that I have been offered.  I have tried everything that I can find online to resolve this, but looking back this seems to be a problem that others have faced before?Can someone at ID advise what I need to do?PLEASE - IT IS SO IMPORTANT THIS GETS RESOLVED

Decembersangel72 · Accepted Answer

Hi ​@Jeremy SHave you tried restarting your phone? (Simple, yes! But more often than not works)I have also found these tips:-https://www.mac-help.com/threads/not-receiving-iphone-verification-texts-how-to-fix-it.231736/If ths doesn’t work then you can reach out to iD Mobile via their Live Chat for assistance. They can check if your account has any restrictions preventing you from receiving these types of texts:-https://www.idmobile.co.uk/live-chatType ‘talk to a person’ in the dialogue box to connect to an adviser.(available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays)Good Luck x

Jeremy S · Answer

Hi ​@Jeremy SHave you tried restarting your phone? (Simple, yes! But more often than not works)I have also found these tips:-https://www.mac-help.com/threads/not-receiving-iphone-verification-texts-how-to-fix-it.231736/If ths doesn’t work then you can reach out to iD Mobile via their Live Chat for assistance. They can check if your account has any restrictions preventing you from receiving these types of texts:-https://www.idmobile.co.uk/live-chatType ‘talk to a person’ in the dialogue box to connect to an adviser.(available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays)Good Luck xThank you so much - I follows the Mac-help.com tips and managed to resolve it. I really appreciate you taking the time to reply@Jeremy

Not the answer you were looking for?

Got a question?

Not the answer you were looking for?

Create an account.

Log in to the iD Community.

Scanning file for viruses.

This file cannot be downloaded