MFA Codes nor being recieved - locked out of email / HMRC accounts | iD Mobile Community
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MFA Codes nor being recieved - locked out of email / HMRC accounts

  • August 28, 2025
  • 4 replies
  • 48 views

Hi - I moved across to ID from Vodafone at the end of 2024, and received a new iPhone.  When I request MFA codes to be sent to my phone number, they don’t arrive.  I am unable to access my Microsoft hotmail account, my bank, and now the HMRC - I need some documentation from their site in order to secure a job role that I have been offered.  I have tried everything that I can find online to resolve this, but looking back this seems to be a problem that others have faced before?

Can someone at ID advise what I need to do?

PLEASE - IT IS SO IMPORTANT THIS GETS RESOLVED

Best answer by Decembersangel72

Hi ​@Jeremy S 

Have you tried restarting your phone? (Simple, yes! But more often than not works)

I have also found these tips:-
https://www.mac-help.com/threads/not-receiving-iphone-verification-texts-how-to-fix-it.231736/

If ths doesn’t work then you can reach out to iD Mobile via their Live Chat for assistance. They can check if your account has any restrictions preventing you from receiving these types of texts:-

https://www.idmobile.co.uk/live-chat
Type ‘talk to a person’ in the dialogue box to connect to an adviser.
(available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays)
 
Good Luck x

4 replies

Decembersangel72
Gold Contributor
Forum|alt.badge.img+16

Hi ​@Jeremy S 

Have you tried restarting your phone? (Simple, yes! But more often than not works)

I have also found these tips:-
https://www.mac-help.com/threads/not-receiving-iphone-verification-texts-how-to-fix-it.231736/

If ths doesn’t work then you can reach out to iD Mobile via their Live Chat for assistance. They can check if your account has any restrictions preventing you from receiving these types of texts:-

https://www.idmobile.co.uk/live-chat
Type ‘talk to a person’ in the dialogue box to connect to an adviser.
(available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays)
 
Good Luck x


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 2, 2025

Hey there ​@Jeremy S, we hope that ​@Decembersangel72 was able to help.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 4, 2025

Hi ​@Jeremy S 

Have you tried restarting your phone? (Simple, yes! But more often than not works)

I have also found these tips:-
https://www.mac-help.com/threads/not-receiving-iphone-verification-texts-how-to-fix-it.231736/

If ths doesn’t work then you can reach out to iD Mobile via their Live Chat for assistance. They can check if your account has any restrictions preventing you from receiving these types of texts:-

https://www.idmobile.co.uk/live-chat
Type ‘talk to a person’ in the dialogue box to connect to an adviser.
(available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays)
 
Good Luck x

Thank you so much - I follows the Mac-help.com tips and managed to resolve it.  I really appreciate you taking the time to reply@

 

Jeremy


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • September 5, 2025

We’re glad to see that ​@Decembersangel72 was able to help ​@Jeremy S!

 

Thanks,

Tyler