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Question

Missing transaction number

  • September 23, 2025
  • 1 reply
  • 17 views
P
Community Member

I do not have a welcome letter from ID so do not have a transaction reference number. I need the transaction reference number so I can provide you with my PAC code to keep my old number. Please can you advise as soon as possible. Thank you,
 

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 26, 2025

    Hi there ​@Petew4, sorry to hear that. 

     

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link:

     

    https://community.idmobile.co.uk/inbox/overview

     

    Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

     

    Thanks,

    Tyler

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