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Community Member
October 24, 2025

mobile data not working

  • October 24, 2025
  • 1 reply
  • 78 views

My mobile data doesn’t work well and only have good internet when connected to Wi-Fi and my signal is fine. 

    1 reply

    Lamiya C
    iD Mobile Employee
    iD Mobile Employee
    October 24, 2025

    Hi ​@Jennifeeney ,

     

    Thanks for reaching out. I’m sorry to hear your mobile data isn’t working well, I understand how frustrating that can be, especially when your signal appears to be fine.


    Let’s try a few steps to help improve your mobile data connection:
    -Make sure Mobile Data is switched on in your settings.
    - Check for any available software updates.
    - Try toggling Airplane Mode on and off.
    - Reset your network settings via Settings > General > Transfer or Reset > Reset Network Settings.
    - If you're using an eSIM, try removing and re-adding it.

    If the issue continues, please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the details. Our team will be happy to assist and make things right when you need us.

    Thanks again for your patience.

    Lamiya 
    iD Mobile Social Media Team

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