Hi ​@Jennifeeney ,

Thanks for reaching out. I’m sorry to hear your mobile data isn’t working well, I understand how frustrating that can be, especially when your signal appears to be fine.

Let’s try a few steps to help improve your mobile data connection:
-Make sure Mobile Data is switched on in your settings.
- Check for any available software updates.
- Try toggling Airplane Mode on and off.
- Reset your network settings via Settings > General > Transfer or Reset > Reset Network Settings.
- If you're using an eSIM, try removing and re-adding it.

If the issue continues, please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the details. Our team will be happy to assist and make things right when you need us.

Thanks again for your patience.

Lamiya 
iD Mobile Social Media Team