Mobile number bound to disconnected account reference on portal.

Forum|Forum|21 days ago
August 21, 2026
1 reply
5 views

Hi, my number on the app is showing no current plan.

I have tried speaking to live chat but they have been no help at all.

I need access to change my direct debit details.

Thanks

Owethu M

iD Mobile Employee

Hi @RyW,

Thank you for reaching out, and I'm sorry to hear that your plan isn't currently showing in the iD Mobile app. I understand how frustrating this must be, especially when you need to access your account to update your Direct Debit details.

As an alternative, please try accessing your account through the iD Mobile website:

https://my.idmobile.co.uk/login

We recommend opening the link in an incognito/private browsing window, as this can help resolve issues caused by cached data or stored cookies.

Once you've signed in, you should be able to view your plan and manage your Direct Debit details.

If you're still unable to access your account or your plan isn't showing correctly after trying this, please contact us via Live Chat and we'll be happy to assist you further.

Owethu