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my account

  • April 9, 2026
  • 1 reply
  • 8 views
F
Community Member

i’m really struggling because I have run out of data. I have tried to log onto ID mobile but it’s not connected to my phone number. It’s connected to my brother’s old phone number under my mum’s email address and when I try and login my account under my name my number and my email. It says it’s not in the records and I need to buy more data ASAP

 

 

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • April 9, 2026

    Hi ​@freyam13,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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