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my content filter is off but still cant access all websites

  • November 6, 2025
  • 3 replies
  • 160 views
G
New Contributor

my content filter is off but still cant access all websites, how do i resolve this?

Best answer by Isa M

Hi ​@Gerry1967, I am so sorry to learn that. Please try restarting your phone after disabling the adult content filter. If this does not work, please reset your network settings. 
Should you need further assistance please contact our live chat so they can access your account and advise.
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
You can also get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.



Thanks,
-Isa🎀

    3 replies

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
Contributor
    • November 6, 2025

    Define sites? As of July 25, 2025, the UK has enforced strict age verification laws for adult websites under the Online Safety Act 2023, requiring many adult platforms to verify users are over 18 before granting access.

     

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    I
    iD Mobile Employee
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    • Isa M
    • iD Mobile Employee
    • Answer
    • November 6, 2025

    Hi ​@Gerry1967, I am so sorry to learn that. Please try restarting your phone after disabling the adult content filter. If this does not work, please reset your network settings. 
    Should you need further assistance please contact our live chat so they can access your account and advise.
    9am - 8pm Monday to Friday
    9am - 6pm Saturday, Sunday, and Bank Holidays.
    You can access Live Chat here: www.idmobile.co.uk/live-chat.
    You can also get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.



    Thanks,
    -Isa🎀

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      G
      New Contributor
      • Gerry1967
      • Author
      • New Contributor
      • November 6, 2025

      It was a betting site, not that it should matter, I would have thought that i should be able to at least reach the site to confirm age limit

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