my content filter is off but still cant access all websites, how do i resolve this?

Hi @Gerry1967, I am so sorry to learn that. Please try restarting your phone after disabling the adult content filter. If this does not work, please reset your network settings.Should you need further assistance please contact our live chat so they can access your account and advise.9am - 8pm Monday to Friday9am - 6pm Saturday, Sunday, and Bank Holidays.You can access Live Chat here: www.idmobile.co.uk/live-chat.You can also get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.Thanks,-Isa🎀

Define sites?As of July 25, 2025, the UK has enforced strict age verification laws for adult websites under the Online Safety Act 2023, requiring many adult platformsto verify users are over 18 before granting access.

my content filter is off but still cant access all websites

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