my content filter is off but still cant access all websites

3 replies
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my content filter is off but still cant access all websites, how do i resolve this?

iD Mobile Employee

Hi @Gerry1967, I am so sorry to learn that. Please try restarting your phone after disabling the adult content filter. If this does not work, please reset your network settings.
Should you need further assistance please contact our live chat so they can access your account and advise.
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
You can also get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.

Thanks,
-Isa🎀

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

WelshPaul

Platinum  Contributor

Define sites? As of July 25, 2025, the UK has enforced strict age verification laws for adult websites under the Online Safety Act 2023, requiring many adult platforms to verify users are over 18 before granting access.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

I

Isa MAnswer

iD Mobile Employee

Hi @Gerry1967, I am so sorry to learn that. Please try restarting your phone after disabling the adult content filter. If this does not work, please reset your network settings.
Should you need further assistance please contact our live chat so they can access your account and advise.
9am - 8pm Monday to Friday
9am - 6pm Saturday, Sunday, and Bank Holidays.
You can access Live Chat here: www.idmobile.co.uk/live-chat.
You can also get in touch via our Socials (Facebook or Instagram), Live Chat, Community, or email socialqueries@idmobile.co.uk with the details, and we’ll be happy to help.

Thanks,
-Isa🎀

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.