Skip to main content
Solved

My ID app is showing a ID plan as inactive

  • September 23, 2025
  • 3 replies
  • 23 views
Sara Esposito-Moore
New Contributor

Hello. If I log into my ID, the only plan it is showing is inactive, if this is my old plan before I left and returned again, how do I get my new plan showing? I'm currently on ID with a contract so I definitely have an active ID plan. 

Best answer by Siân W

Hi ​@Sara Esposito-Moore  you will just need to add the new one. This link will show you how - How do I add my plan to the iD Mobile app? | iD Mobile Community

    3 replies

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • Answer
    • September 23, 2025

    Hi ​@Sara Esposito-Moore  you will just need to add the new one. This link will show you how - How do I add my plan to the iD Mobile app? | iD Mobile Community

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Sara Esposito-Moore
    New Contributor

    Perfect, thank you. I've added it now, sorry to have bothered you. 

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • September 23, 2025

    Hi ​@Sara Esposito-Moore  no worries at all, glad you got it all sorted! 🙂

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement