My ID app is showing a ID plan as inactive | iD Mobile Community
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My ID app is showing a ID plan as inactive

  • September 23, 2025
  • 3 replies
  • 17 views

Sara Esposito-Moore
New Contributor

Hello. If I log into my ID, the only plan it is showing is inactive, if this is my old plan before I left and returned again, how do I get my new plan showing? I'm currently on ID with a contract so I definitely have an active ID plan. 

Best answer by Siân W

Hi ​@Sara Esposito-Moore  you will just need to add the new one. This link will show you how - How do I add my plan to the iD Mobile app? | iD Mobile Community

3 replies

Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • September 23, 2025

Hi ​@Sara Esposito-Moore  you will just need to add the new one. This link will show you how - How do I add my plan to the iD Mobile app? | iD Mobile Community


Sara Esposito-Moore
New Contributor

Perfect, thank you. I've added it now, sorry to have bothered you. 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 23, 2025

Hi ​@Sara Esposito-Moore  no worries at all, glad you got it all sorted! 🙂