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Sara Esposito-Moore
New Contributor
Sara Esposito-Moore
New Contributor
September 23, 2025
Solved

My ID app is showing a ID plan as inactive

  • September 23, 2025
  • 3 replies
  • 33 views

Hello. If I log into my ID, the only plan it is showing is inactive, if this is my old plan before I left and returned again, how do I get my new plan showing? I'm currently on ID with a contract so I definitely have an active ID plan. 

    Best answer by Siân W

    Hi ​@Sara Esposito-Moore  you will just need to add the new one. This link will show you how - How do I add my plan to the iD Mobile app? | iD Mobile Community

    3 replies

    Siân W
    iD Mobile Employee
    Siân WAnswer
    iD Mobile Employee
    September 23, 2025

    Hi ​@Sara Esposito-Moore  you will just need to add the new one. This link will show you how - How do I add my plan to the iD Mobile app? | iD Mobile Community

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Sara Esposito-Moore
    New Contributor
    Sara Esposito-MooreAuthor
    New Contributor
    September 23, 2025

    Perfect, thank you. I've added it now, sorry to have bothered you. 

    Siân W
    iD Mobile Employee
    Siân W
    iD Mobile Employee
    September 23, 2025

    Hi ​@Sara Esposito-Moore  no worries at all, glad you got it all sorted! 🙂

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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