my iograde soea not appear active

Forum|Forum|2 months ago
July 20, 2026
2 replies
14 views

I was told that my account would be upgraded to unlimited data when I switched deal last week. I simply had to put the order number across after selecting my upgrade . The assistant put everything through as stated and all seemed well but when I check my account balance today the allowance has not been updated . I should have unlined calls, data and texts and have roaming included in my new tariff . Please can I have confirmation on where I stand. I have a record of the complete conversation including the upgrade to unlimited data if required .

allowances

Hosai W

iD Mobile Employee

Hi @BazM1981

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tashnieka D

iD Mobile Employee

Hi @David_25,

Thank you for providing that information. I’m sorry you had reason to contact us about this issue, but I’m glad it has now been resolved.

If you need any further assistance in the future, you can send us a private message on Facebook or Instagram, post privately in the iD Community, or contact our live chat team here: https://www.idmobile.co.uk/live-chat

Thanks,
Tashnieka