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My upgrade page is blank

  • September 23, 2025
  • 1 reply
  • 8 views

My contract is due to end on 2nd November 2025.

On 2nd September and again on 22nd September 2025, I received upgrade emails from iD Mobile with the subject lines “It's upgrade time, Oluwole!” and “Oluwole, meet the latest Pixel 10 series!”

Each time I logged in to check my upgrade options, I was presented with a blank page. This issue is preventing me from upgrading my phone, despite being notified that I am eligible.

I would appreciate it if this could be looked into and resolved as soon as possible.

1 reply

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 24, 2025

Hi there ​@e3d9a66, I would recommend calling our Sales Team on 0207 1391 397 between 9am-6pm, Monday-Friday.

 

Thanks,

Tyler