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My upgrade page is blank

  • September 23, 2025
  • 1 reply
  • 17 views
E
Community Member

My contract is due to end on 2nd November 2025.

On 2nd September and again on 22nd September 2025, I received upgrade emails from iD Mobile with the subject lines “It's upgrade time, Oluwole!” and “Oluwole, meet the latest Pixel 10 series!”

Each time I logged in to check my upgrade options, I was presented with a blank page. This issue is preventing me from upgrading my phone, despite being notified that I am eligible.

I would appreciate it if this could be looked into and resolved as soon as possible.

    1 reply

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 24, 2025

    Hi there ​@e3d9a66, I would recommend calling our Sales Team on 0207 1391 397 between 9am-6pm, Monday-Friday.

     

    Thanks,

    Tyler

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