need live chat to fix phone with new sim card

Forum|Forum|3 months ago
July 3, 2026
1 reply
66 views

Trying to start my new contract sim on my new phone but it’s transferring my number to a different phone

Gemma M

iD Mobile Employee

Hi @Azzy12345,

I am so sorry to hear of the issues that you are facing. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

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