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Joan666
Community Member
September 9, 2026
Question

need to change my delivery address and cannot online

  • September 9, 2026
  • 1 reply
  • 12 views

How do I change my delivery address before dispatch 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 10, 2026

    Hi ​@Joan666,

     

    Unfortunately, once an order has been placed, it's not usually possible to change the delivery address.

     

    We'd recommend contacting our Customer Service Team via Live Chat as soon as possible to see what options are available. In many cases, the order may need to be cancelled and a new order placed with the correct address.

     

    You can contact the team here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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