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New Customer Additional SIMS

Forum|Forum|4 months ago
September 21, 2025
3 replies
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stillgame007
New Contributor

Hi

New customer of ID but have a query.

I signed up for a 30 day eSIM and tried through the online chat to change the tariff within my cooling off period but advised I can’t.

I was advised as I was only a few days in to cancel the new contract and take out a new one. I opted to take another one but can’t as I am not a customer for 60 days!

iI understand the reasons given - kind of - in that it’s credit checks etc but are there no means of overriding the system with a customer that has passed the checks in the 1st place

Thanks

Best answer by Tyler C

Hi tthere @stillgame007, you will need to be with us for a certain time before you can change plan I’m afraid, and there’s no way of bypassing this due to security and credit check etc.

Thanks,

Tyler

+24

Tyler C
iD Mobile Employee
Answer
Forum|Forum|4 months ago
September 22, 2025

Hi tthere @stillgame007, you will need to be with us for a certain time before you can change plan I’m afraid, and there’s no way of bypassing this due to security and credit check etc.

Thanks,

Tyler

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stillgame007
Author
New Contributor
Forum|Forum|4 months ago
September 22, 2025

Hi Tyler

thanks for your reply. Yes I understand not changing tariffs part. But I can’t even take out another SIM for 60 days. Given my initial check was good I would have thought that a second would be ok and wondered if there was an override on the second sim at least. Maybe not the 15th :)

thanks again my friend