New Customer Additional SIMS

Forum|Forum|1 year ago
September 21, 2025
3 replies
61 views

Hi

New customer of ID but have a query.

I signed up for a 30 day eSIM and tried through the online chat to change the tariff within my cooling off period but advised I can’t.

I was advised as I was only a few days in to cancel the new contract and take out a new one. I opted to take another one but can’t as I am not a customer for 60 days!

iI understand the reasons given - kind of - in that it’s credit checks etc but are there no means of overriding the system with a customer that has passed the checks in the 1st place

Thanks

Best answer by Tyler C

Hi tthere @stillgame007, you will need to be with us for a certain time before you can change plan I’m afraid, and there’s no way of bypassing this due to security and credit check etc.

Thanks,

Tyler

Tyler CAnswer

iD Mobile Employee

Hi tthere @stillgame007, you will need to be with us for a certain time before you can change plan I’m afraid, and there’s no way of bypassing this due to security and credit check etc.

Thanks,

Tyler

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stillgame007Author

New Contributor

Hi Tyler

thanks for your reply. Yes I understand not changing tariffs part. But I can’t even take out another SIM for 60 days. Given my initial check was good I would have thought that a second would be ok and wondered if there was an override on the second sim at least. Maybe not the 15th :)

thanks again my friend