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New Customer Additional SIMS

  • September 21, 2025
  • 3 replies
  • 35 views

Hi

 

New customer of ID but have a query. 
 

I signed up for a 30 day eSIM and tried through the online chat to change the tariff within my cooling off period but advised I can’t.

I was advised as I was only a few days in to cancel the new contract and take out a new one. I opted to take another one but can’t as I am not a customer for 60 days!

 

iI understand the reasons given - kind of - in that it’s credit checks etc but are there no means of overriding the system with a customer that has passed the checks in the 1st place

 

Thanks

Best answer by Tyler C

Hi tthere ​@stillgame007, you will need to be with us for a certain time before you can change plan I’m afraid, and there’s no way of bypassing this due to security and credit check etc.

 

Thanks,

Tyler

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • September 22, 2025

Hi tthere ​@stillgame007, you will need to be with us for a certain time before you can change plan I’m afraid, and there’s no way of bypassing this due to security and credit check etc.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • September 22, 2025

Hi Tyler

 

thanks for your reply. Yes I understand not changing tariffs  part. But I can’t even take out another SIM for 60 days. Given my initial check was good I would have thought that a second would be ok and wondered if there was an override on the second sim at least. Maybe not the 15th :)

 

thanks again my friend


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • September 24, 2025

Hi there ​@stillgame007, you’re very welcome!

 

Thanks,

Tyler