New memory not working

I changed plan to up my memory from 128GB to 250GB and although idmobile have said it is now active, my phone still shows 128GB. Help!

Silver Contributor

id Mobile don’t sell/provide memory.😃

Memory relates to storage capacity on your phone.

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iD Mobile Employee

Hi @Schmeepip,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Hosai

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