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Community Member
July 18, 2026
Question

New memory not working

  • July 18, 2026
  • 2 replies
  • 12 views

I changed plan to up my memory from 128GB to 250GB and although idmobile have said it is now active, my phone still shows 128GB. Help! 

 

2 replies

Geluk
Silver Contributor
Silver Contributor
July 18, 2026

id Mobile don’t sell/provide memory.😃

Memory relates to storage capacity on your phone.

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Hosai W
iD Mobile Employee
iD Mobile Employee
July 19, 2026

Hi ​@Schmeepip,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,

Hosai

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