Skip to main content
Community Member
smitch
Community Member
October 30, 2025
Solved

New phone number bnot recognised

  • October 30, 2025
  • 2 replies
  • 52 views

I recently started a new contract having closed another a few months ago.
I initially managed to set my new number up on my account but now it’s saying ‘details don’t match’ when I’m trying to log in. I’m using descktop and not the App.
Can anyone help? It’s so irritating not being able to call and speak to someone to resolve this for me. 

 

TIA

    Best answer by WelshPaul

    If you want telephone support, then don’t sign up to one of the cheapest providers out there that doesn’t have any telephone support. It's one of the main reasons why iD Mobile are able to offer plans at such low prices.

     

    You need to initiate a chat session using their live chat feature, link below:

    https://idmobile.co.uk/live-chat

     

    Or, drop them a DM via one of their many social profiles (Facebook, X etc)

    2 replies

    Lamiya C
    iD Mobile Employee
    Lamiya C
    iD Mobile Employee
    October 30, 2025

    Hi ​@smitch ,

     

    Thanks for reaching out, and I’m sorry you’re having trouble logging in.


    Here are a few steps you can try:

    -Clear your browser cache and cookies, then try logging in again.
    -Make sure you're using the correct number linked to your new contract.
    -Try a different browser or device, just in case it's a compatibility issue.
    -If needed, you can reset your password using this link: https://my.idmobile.co.uk/

    If the issue continues, please contact us via Live Chat, Facebook, Instagram, or email socialqueries@idmobile.co.uk so we can help you get logged in securely.

    Lamiya
    iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      WelshPaul
      Platinum 
Contributor
      WelshPaulAnswer
      Platinum 
Contributor
      October 30, 2025

      If you want telephone support, then don’t sign up to one of the cheapest providers out there that doesn’t have any telephone support. It's one of the main reasons why iD Mobile are able to offer plans at such low prices.

       

      You need to initiate a chat session using their live chat feature, link below:

      https://idmobile.co.uk/live-chat

       

      Or, drop them a DM via one of their many social profiles (Facebook, X etc)

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

        Not the answer you were looking for?


        Create a new topic and ask a question to the iD Community.


        Create a topic
        Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
        Terms & ConditionsAccessibility statement