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Question

new plan not actuve in my account

  • August 12, 2026
  • 3 replies
  • 16 views

I have a new plan and it is not showing in my account. I already have an existing plan, which is active. And I can’t see my new one. I also done have my new number. And want to port my old number onto my new plan. But it’s not there. Any ideas ?

3 replies

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  • iD Mobile Employee
  • August 13, 2026

Hi ​@Nella Redhead,


I've just sent you a private message to help get this sorted.


To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


I'll speak to you there.


Thanks.


  • Author
  • New Contributor
  • August 13, 2026

I have it sorted now thank you anyway 


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  • iD Mobile Employee
  • August 14, 2026

Hi ​@Nella Redhead.

 

Thank your post. I’m sorry you’re having trouble viewing your new plan and finding your new number.

 

Please note that iD Mobile doesn’t support transferring a mobile number from one iD Mobile account to another. If you’re trying to move a number between two iD Mobile plans, this won’t be possible through a PAC or number transfer.

 

Please contact us via Live Chat: https://www.idmobile.co.uk/live-chat so our team can review your new plan and help explain the available options.

 

Thanks,

Marquerita

The iD Mobile Team