new plan not actuve in my account

Forum|Forum|1 month ago
August 12, 2026
3 replies
24 views

I have a new plan and it is not showing in my account. I already have an existing plan, which is active. And I can’t see my new one. I also done have my new number. And want to port my old number onto my new plan. But it’s not there. Any ideas ?

K

Kwanele Z

iD Mobile Employee

Hi @Nella Redhead,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

N

Nella RedheadAuthor

New Contributor

I have it sorted now thank you anyway

M

Marquerita T

iD Mobile Employee

Hi @Nella Redhead.

Thank your post. I’m sorry you’re having trouble viewing your new plan and finding your new number.

Please note that iD Mobile doesn’t support transferring a mobile number from one iD Mobile account to another. If you’re trying to move a number between two iD Mobile plans, this won’t be possible through a PAC or number transfer.

Please contact us via Live Chat: https://www.idmobile.co.uk/live-chat so our team can review your new plan and help explain the available options.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.