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Question

new sim on iphone not working and need to keep my old ohone number

  • June 26, 2026
  • 1 reply
  • 9 views

Please can someone help me. I bought a new phone through id mobile and a contract the phone has arrived and i am unable to get it connected to the new sim. I want to keep my number and have the pac code but im finding it very difficult to figure it out as i can not log into the app with my phone number or the number that they have sent me via email. does anyone have a contact number this is ridiculous 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • June 28, 2026

Hi ​@Boucher2912,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team