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Community Member
Boucher2912
Community Member
June 26, 2026
Question

new sim on iphone not working and need to keep my old ohone number

  • June 26, 2026
  • 1 reply
  • 20 views

Please can someone help me. I bought a new phone through id mobile and a contract the phone has arrived and i am unable to get it connected to the new sim. I want to keep my number and have the pac code but im finding it very difficult to figure it out as i can not log into the app with my phone number or the number that they have sent me via email. does anyone have a contact number this is ridiculous 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    June 28, 2026

    Hi ​@Boucher2912,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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