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Community Member
Ben97
Community Member
April 25, 2026
Question

new to id mobile and had a few issues reguardijg the sim

i have just got my sim and signed up with ID though currys in store, but have not been able to get the app working. To be able to use my pac code it keeps coming up with incorrect details even though all the details are correct. And it is not giving me any other options to be able to log in to be able to change the number over and get rid of my old contract with the other company   

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    April 27, 2026

    Hi ​@Ben97, 


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks

     

    Owethu

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