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Question

new to id no signal

  • September 24, 2025
  • 7 replies
  • 102 views
K
New Contributor

Hi

I’m new to ID.I haven’t got any signal since I joined last Wednesday and also when I try to login into the id account it tells me to enter the one-time passcode which I haven’t received it,tried several times.

Can someone please help out

thanks

    7 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 26, 2025

    Hey there ​@kabina, sorry to hear that. Have you activated and entered the iD Mobile SIM card in your phone, and restarted your phone?

     

    If you have no signal, you won’t be able to receive the code, our apologies for that.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
    • kabina
    • Author
    • New Contributor
    • September 26, 2025

    Hi

    actually when i bought the plan i had done the eSIM one but i just realised it after that I dont have the esim option on my phone as I bought it inhongkong..so it is possible to order a new physical sim or can i buy else where??

    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • September 27, 2025

    Ah OK ​@kabina  it could be the handset, what phone is it please?

    You can pick up a SIM in any Currys store.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
    • kabina
    • Author
    • New Contributor
    • September 29, 2025

    Hi,its iphone 16 pro max.And also as I’ve moved to other european country I might not be able to purchase it,so can I cancel the contract?

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 29, 2025

    Hi there ​@kabina, when and where did you purchase the contract from?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New Contributor
    • kabina
    • Author
    • New Contributor
    • September 29, 2025

    From id website on 15/09/2025

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 30, 2025

    Hi there ​@kabina, you will have a 30-days return period if you wish to cancel, so please contact our live-chat and ask to speak to an agent:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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