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Community Member
Tommy.62
Community Member
April 2, 2026

no data for weeks but taking money from bank

My data has not been working for a few weeks now my whole house is on Id mobile and they are fine so I know it's not a area problem I've updated my card details incase it was a payment problem but that hasn't changed the situation I'm not happy as I'm paying for a service that I am not receiving and I've looked for a private chat to help sort this but it redirects me to this page.

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    April 3, 2026

    Hi ​@Tommy.62 

    I’m really sorry to hear about the trouble you’ve been having with your data I completely understand how frustrating it is when you’re paying for a service and it’s not working as expected, especially when others on iD Mobile around you are fine.

     

    I've just sent you a private message to help get this sorted.
     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
     

    I'll speak to you there.
     

    Thanks

    Owethu

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