No OTP's after switch to ID SIM

Forum|Forum|9 days ago
September 2, 2026
3 replies
25 views

Hi l got my new ID SIM and my old number ported over with no issues. However when l try to access bank sites etc requiring a verification code, l am not receiving and text messages with the code. I have get my settings and the right phone number is stored in my phone. I have tried my new ID SIM in my old handset and the verification messages work there. However when l try the ID SIM in my new phone, l am into get the verification messages. My old handset was a pixel 7 and the new one a pixel 11 - android 17. Please help

Owethu M

iD Mobile Employee

Hi @PAYEWAMS60,

Thank you for reaching out, and I'm sorry to hear that you're having difficulty receiving verification text messages on your new Pixel 11. I understand how frustrating this must be, particularly as the same iD Mobile SIM receives the messages correctly when inserted into your Pixel 7.

As you've confirmed that the correct mobile number is showing on the handset, please try the following troubleshooting steps on your Pixel 11:

Restart your handset

Switch your Pixel 11 off completely.
Leave it switched off for around 30 seconds.
Turn it back on and allow a few minutes for it to reconnect to the network.

Refresh the network connection

Turn Airplane Mode on for around 30 seconds.
Turn it off again and allow a few minutes for the handset to reconnect.
Then test whether you can receive a verification message.

Check your SMS settings

Open the Messages app.
Go to Settings and check that SMS/MMS messages are enabled.
Make sure the Messages app is set as your default SMS app.

Check blocked or spam messages

Open the Messages app.
Check your Spam & blocked folder.
Make sure the bank or service sending the verification code hasn't been blocked or filtered.

Check your network settings

Go to Settings > Network & Internet > SIMs.
Select your iD Mobile SIM.
Make sure the SIM is enabled and connected to the mobile network.
If available, temporarily set the preferred network type to 4G/LTE and restart the handset.

Check for software updates

Go to Settings > System > Software Update.
Make sure your Pixel 11 is running the latest available Android software and install any pending updates.

Reset network settings

If the issue continues, go to Settings > System > Reset options > Reset Mobile Network Settings.
Please note that this may remove saved network-related settings, so you may need to reconnect afterwards.

As the SIM receives verification messages correctly in your Pixel 7, this suggests the issue may be related to the new Pixel 11 or its messaging/network configuration rather than the SIM itself.

If you're still unable to receive verification messages after trying the above, please contact us via Live Chat. Our team can complete the necessary security checks, check the service and investigate whether there is anything affecting verification SMS delivery to your new handset.

We apologise for the inconvenience and appreciate your patience while we work to get this resolved.

Owethu

P

PAYEWAMS60Author

New Contributor

I had a live chat with ID who advised to remove the SIM, clean it and then reinstall the SIM. Problem solved