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Community Member
Lela1978
Community Member
July 17, 2026
Solved

no sim card

  • July 17, 2026
  • 3 replies
  • 23 views

No sim card

Hi can you help please I ordered my sim out contact over a week ago and it still hasn’t arrived can you have a look to see if it been sent out because you have sent a message to say that me bill is due and iv not even got it yet thanks 

    Best answer by Gemma M

     Hi ​@Lela1978,

     

    I am so sorry to hear that you have not yet received your SIM card. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
    Once connected, simply explain your request and an advisor will assist you further.


    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    July 17, 2026

     Hi ​@Lela1978,

     

    I am so sorry to hear that you have not yet received your SIM card. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat. 
     
    Once connected, simply explain your request and an advisor will assist you further.


    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    Punjab
    New Contributor
    August 10, 2026

    Hi I have bought new sim plan. That has been delivered to my address but I have lost the package. What should I do.

    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    August 11, 2026

    Hi ​@Punjab.

     

    Thank you for you post.

     

    I am sorry to learn that you lost your package. Please contact our team directly via https://www.idmobile.co.uk/live-chat, so that they can arrange a replacement sim for you.

     

    Thanks,

    Marquerita

    The iD Mobile Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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