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Question

no sim card

  • July 17, 2026
  • 3 replies
  • 16 views

No sim card

Hi can you help please I ordered my sim out contact over a week ago and it still hasn’t arrived can you have a look to see if it been sent out because you have sent a message to say that me bill is due and iv not even got it yet thanks 

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2026

 Hi ​@Lela1978,

 

I am so sorry to hear that you have not yet received your SIM card. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat
 
Once connected, simply explain your request and an advisor will assist you further.


Thank you for your understanding.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team


  • New Contributor
  • August 10, 2026

Hi I have bought new sim plan. That has been delivered to my address but I have lost the package. What should I do.


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  • iD Mobile Employee
  • August 11, 2026

Hi ​@Punjab.

 

Thank you for you post.

 

I am sorry to learn that you lost your package. Please contact our team directly via https://www.idmobile.co.uk/live-chat, so that they can arrange a replacement sim for you.

 

Thanks,

Marquerita

The iD Mobile Team