Not able to add the no to the Id mobile app, receiving an error, ups something went wrong. Same think happening when I'm trying to login to my Id mobile Acc using laptop

Forum|Forum|23 days ago
September 9, 2026
6 replies
72 views

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Mpali

New Contributor

Im having the same issue, ive got a new sim and need to add number to my id app then enter my pac code and im getting the same message, baring in mind I need to do this not to be charged a roll over month on my existing contract ill be livid if I end up paying two monthly bills ... cant seem to get to customer service either just the community

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Ldev

New Contributor

Me too, I also need to add my PAC and im in the same position re charges. Eventually got through to a rep through live chat last night. Suggested I wait 24 hours, appears to be a glitch with their system, they are aware it's a number of people affected. Tried again now and still getting the error message.

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Ijc19

New Contributor

Me too. Yesterday I was also told to wait 24 hrs by the online chat, so I'll try again this evening.

Gemma M

iD Mobile Employee

Hi @Mpali, @ralf84, @Ldev and @Ijc19,

I'm sorry to hear you're having trouble adding your number to the iD Mobile app and accessing My Account online.

We are aware of an issue affecting some customers when using the iD Mobile app, which can result in messages such as: "Oops, something went wrong."

As a workaround, we'd recommend using the website instead: https://my.idmobile.co.uk/login

If you're seeing the same error on both the app and the website, we'd recommend contacting our Customer Service Team via Live Chat so they can investigate further: https://www.idmobile.co.uk/live-chat

We apologise for the inconvenience and appreciate your patience while this is looked into.

Regards,

Gemma M
The iD Mobile Social Media Team

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