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Question

not able to send / receive sms messages

  • September 17, 2025
  • 1 reply
  • 19 views
N
New Contributor

My wife cannot receive or send SMS messages from her phone and is unable to log into the ID MOBILE app as the surname is advised as incorrect.

Can anyone advise how to rectify this issue

    1 reply

    A
    iD Mobile Employee
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    • Anika A
    • iD Mobile Employee
    • September 17, 2025

    Hi ​@Niscayah 

     

    We’re sorry to  hear this.

     

    Which device is she using?

     

    Anika

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