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New Contributor
Micki
New Contributor
Nov 13, 2026 12:50 PM UTC

not able to use phone.

Hello there I have paid my bill and still unable to use my phone  

    3 replies

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Nov 13, 2026 1:01 PM UTC

    Hi ​@Micki,

     

    If you've recently made a payment, it can take between 30 minutes and 1 hour for services to be restored on your account.

     

    In the meantime, please try turning your phone off and back on, as this can help reconnect it to the network once the payment has been processed.

     

    If it's been more than an hour since the payment was made and you're still unable to use your phone, please let us know and we'll be happy to advise further.


    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    MickiAuthor
    New Contributor
    Nov 13, 2026 1:06 PM UTC

    It's been longer than an hour 

    Menasia.E
    iD Mobile Employee
    Menasia.E
    iD Mobile Employee
    Nov 13, 2026 1:36 PM UTC

    Hi ​@Micki,

     

    Thank you for letting us know and I am sorry that your phone is not working. 

     

    For further assistance, please contact Live Chat so that they can check if your account has been suspended and if the payment was made successfully.

     

    You can contact Live Chat via: Live Chat Support | iD Mobile Network.

     

    Kind regards,

     

    MenasiaE

    The iD Mobile Social Media Team

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