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Question

not charging saying damp issue

  • September 18, 2025
  • 1 reply
  • 24 views
Stuart Allen
New Contributor

My phone is not charging it keeps saying it has water damage when It is no where near any. I have tried 5 or 6 different leads and plugs and still no joy I get a minimal charge off 1 enough to post this. ID are a waste of space cant find any contact details to tell them.

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • September 19, 2025

    Hi there ​@Stuart Allen, sorry to hear that. Where did you purchase the phone, where did you purchase it from, and what phone is it please?

     

    In terms of contacting us, all our contact details are accessible via our website Stuart. We’re contactable via Live-chat, socials on Facebook and Twitter, our Community pages as you’ve found here, as well as our vulnerable customers and complaint phone-lines.

     

    Thanks,

    Tyler

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