I’m not receiving one time password text so can’t log in online or via app, which isn’t helping me much

Hi @JoBurt,I’m really sorry you’re having trouble logging in, I know how frustrating that can be! If you’re not getting your one-time password (OTP) texts, let’s try a few quick fixes together:Here’s what you can do:-Check your signal – Make sure your phone has a good network connection.-Restart your device – This often refreshes the network and helps deliver any pending messages.-Double-check your number – Make sure the mobile number linked to your iD Mobile account is correct.-Clear app cache or reinstall the app – If you’re using the app, this can help fix login issues.-Try logging in via the website – Use iD Mobile Login as an alternative.If none of these work, don’t worry, we’re here to help! Just reach out via Live Chat, Facebook or Instagram, Community, or email us at socialqueries@idmobile.co.uk, and we’ll make sure you can access your account.Kind Regards,Lamiya

Not receiving one time log-in text

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