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Not receiving texts ir OTPs

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I switched to ID Mobile a few months ago. The temp number is still showing in my message settings but I ported my old number. How do I change it and get rid of the temp number? I can’t receive texts or OTPs because of this

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Matthew TAnswer

iD Mobile Employee

@aliwood -

The steps here should help. Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

andewhite

Platinum  Contributor

Is your iD SIM in an iPhone or Android device, @aliwood?

Forum member (non-iD).

aliwoodAuthor

New Contributor

It’s in an iPhone

Matthew TAnswer

iD Mobile Employee

@aliwood -

The steps here should help. Thanks.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

Cherry12

Active Contributor

not receiving text messages and otpI

Siân W

iD Mobile Employee

Sorry to hear this @Cherry12

Please can you try following this article and let us know how you get on - I can't send or receive (SMS) texts from my SIM. What should I do? | iD Mobile Community

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not receiving texts ir OTPs

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