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Not receiving texts ir OTPs

  • November 21, 2024
  • 5 replies
  • 191 views
aliwood
New Contributor

I switched to ID Mobile a few months ago. The temp number is still showing in my message settings but I ported my old number. How do I change it and get rid of the temp number? I can’t receive texts or OTPs because of this 

Best answer by Matthew T

​@aliwood -

The steps here should help. Thanks.

    5 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • November 22, 2024

    Is your iD SIM in an iPhone or Android device, ​@aliwood? 

    Forum member (non-iD).
    aliwood
    New Contributor
    • aliwood
    • Author
    • New Contributor
    • November 22, 2024

    It’s in an iPhone 

      Matthew T
      iD Mobile Employee
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      • Matthew T
      • iD Mobile Employee
      • Answer
      • November 22, 2024

      ​@aliwood -

      The steps here should help. Thanks.

      iD Community Manager
      C
      Active Contributor
      • Cherry12
      • Active Contributor
      • September 23, 2025

      not receiving text messages and otpI 

      Siân W
      iD Mobile Employee
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      • Siân W
      • iD Mobile Employee
      • September 23, 2025

      Sorry to hear this ​@Cherry12 

      Please can you try following this article and let us know how you get on - I can't send or receive (SMS) texts from my SIM. What should I do? | iD Mobile Community

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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