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Not receiving texts ir OTPs

  • November 21, 2024
  • 5 replies
  • 171 views

aliwood
New Contributor

I switched to ID Mobile a few months ago. The temp number is still showing in my message settings but I ported my old number. How do I change it and get rid of the temp number? I can’t receive texts or OTPs because of this 

Best answer by Matthew T

@aliwood -

The steps here should help. Thanks.

5 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • November 22, 2024

Is your iD SIM in an iPhone or Android device, ​@aliwood


aliwood
New Contributor
  • Author
  • New Contributor
  • November 22, 2024

It’s in an iPhone 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • November 22, 2024

@aliwood -

The steps here should help. Thanks.


  • Active Contributor
  • September 23, 2025

not receiving text messages and otpI 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 23, 2025

Sorry to hear this ​@Cherry12 

Please can you try following this article and let us know how you get on - I can't send or receive (SMS) texts from my SIM. What should I do? | iD Mobile Community