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aliwood
New Contributor
New Contributor
November 21, 2024
Solved

Not receiving texts ir OTPs

  • November 21, 2024
  • 5 replies
  • 217 views

I switched to ID Mobile a few months ago. The temp number is still showing in my message settings but I ported my old number. How do I change it and get rid of the temp number? I can’t receive texts or OTPs because of this 

    Best answer by Matthew T

    @aliwood -

    The steps here should help. Thanks.

    5 replies

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    November 22, 2024

    Is your iD SIM in an iPhone or Android device, ​@aliwood

    Forum member (non-iD).
    aliwood
    New Contributor
    aliwoodAuthor
    New Contributor
    November 22, 2024

    It’s in an iPhone 

    Matthew T
    iD Mobile Employee
    Matthew TAnswer
    iD Mobile Employee
    November 22, 2024

    @aliwood -

    The steps here should help. Thanks.

    iD Community Manager
    Active Contributor
    September 23, 2025

    not receiving text messages and otpI 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2025

    Sorry to hear this ​@Cherry12 

    Please can you try following this article and let us know how you get on - I can't send or receive (SMS) texts from my SIM. What should I do? | iD Mobile Community

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