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aliwood
New Contributor
New Contributor
November 21, 2024
Solved

Not receiving texts ir OTPs

  • November 21, 2024
  • 5 replies
  • 222 views

I switched to ID Mobile a few months ago. The temp number is still showing in my message settings but I ported my old number. How do I change it and get rid of the temp number? I can’t receive texts or OTPs because of this 

    Best answer by Matthew T

    @aliwood -

    The steps here should help. Thanks.

    5 replies

    andewhite
    Platinum 
Contributor
    Platinum 
Contributor
    November 22, 2024

    Is your iD SIM in an iPhone or Android device, ​@aliwood

    Forum member (non-iD).
    aliwood
    New Contributor
    aliwoodAuthor
    New Contributor
    November 22, 2024

    It’s in an iPhone 

    Matthew T
    iD Mobile Employee
    Matthew TAnswer
    iD Mobile Employee
    November 22, 2024

    @aliwood -

    The steps here should help. Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Active Contributor
    September 23, 2025

    not receiving text messages and otpI 

    Siân W
    iD Mobile Employee
    iD Mobile Employee
    September 23, 2025

    Sorry to hear this ​@Cherry12 

    Please can you try following this article and let us know how you get on - I can't send or receive (SMS) texts from my SIM. What should I do? | iD Mobile Community

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.