Skip to main content
Community Member
April 14, 2026

number issues looks like some error

  • April 14, 2026
  • 1 reply
  • 18 views

My account phone number doesn’t match my number and when I call or text people see different numbers however in contract number is correct 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 14, 2026

    Hi ​@Lika

     

    I’m sorry to hear you’re experiencing this I understand how confusing and concerning it must be when different numbers are showing when you call or text.

     

    From what you’ve described, it sounds like your account shows your correct number, but your device may still be using a temporary or incorrectly provisioned number for outgoing services.

     

    Please check on the link below for further assistance:
     

     

    Owethu