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number issues looks like some error

  • April 14, 2026
  • 1 reply
  • 11 views

  • Community Member

My account phone number doesn’t match my number and when I call or text people see different numbers however in contract number is correct 

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • April 14, 2026

Hi ​@Lika

 

I’m sorry to hear you’re experiencing this I understand how confusing and concerning it must be when different numbers are showing when you call or text.

 

From what you’ve described, it sounds like your account shows your correct number, but your device may still be using a temporary or incorrectly provisioned number for outgoing services.

 

Please check on the link below for further assistance:
 

 

Owethu