old closed account is causing problems

Forum|Forum|9 days ago
September 2, 2026
1 reply
7 views

I renewed my subscription and USED the same mobile number as the old account. PROBLEM IS THE OLD ACCOUNT IS STILL SHOWING ON OLD ACCOUNT and will not let me register that on new account( so new account is not showing ) You Are taking my direct debit each month but no account to use

WILL AN ID AGENT SORT THIS OUT BUT IF NOT WILL LEAVE ID COMPLETELY.

Z

Zandile M

iD Mobile Employee

Hi @brianbarrs111

Thank you for getting in touch with us.

I'm sorry to hear about the frustration this has caused.

If you've renewed your subscription using the same mobile number, but the number is still linked to your old online account, this can prevent you from registering it on the new account and accessing your services. I understand your concern, especially as your Direct Debit payments are continuing to be collected.

Please send us a private message via our socials (Facebook or Instagram) so that we can have a look on this issue.

Thank you,

Zandile M

The iD Mobile Team

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