Hi ​@Avonne,

If only one plan is showing as active on your account, here are the steps on how to add an additional number:

1. On the Home screen, tap View your plans located in the top-right of the screen.
2. Tap the Add new plan button.
3. Enter the mobile number for the plan that you wish to add to the account. The number must begin with 07 and be 11 digits long.
4. Enter the last name of the account holder and then enter the date of birth of the account holder. Once done, tap Next.
5. You should now receive an SMS to the iD Mobile number that you’re adding to the account, containing a one-time passcode.
6. Enter the 8-digit code into the boxes displayed on the screen.

Once completed, the additional plan should appear alongside your existing plan.

Regards,

Gemma M
The iD Mobile Social Media Team