Solved

oops

S
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Userlevel 2
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Anybody having any luck with app and the ongoing oops something went wrong ,it's been over 2 weeks since I joined and I can't see my plan details 

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Best answer by swcq 3 June 2024, 16:54

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K
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No, same here. Recently joined IDMobile. App was ok to start. “Oops something went wrong “ for 3 weeks. 
 

Kash
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Userlevel 7
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Hi @Kashadd @swcq,

Welcome to the Community!

On some occasions it is a simple fix.

Have you tried uninstalling and reinstalling the app?

 

Kash

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S
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Userlevel 2
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Tried many times and getting nowhere ,a simple explanation in general would be ok to most people .

Cant access usage or account 

Tyler
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Userlevel 4
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Hey there @swcq, we’re very sorry to hear that.

 

Have you tried via both the app and website please? Specifically this link below:

 

https://my.idmobile.co.uk/login

 

 

Thank you,

Tyler

 

 

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S
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Userlevel 2
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Hi everything seems to be working fine now ,the app just worked the other day and been find since, thanks

Tom
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Userlevel 7
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Hi @swcq 

 

Glad to hear that’s sorted.

 

Tom

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