Hi ​@Gor 

One of the reasons this happens is if your PAC is due to expire soon. Please request a new PAC and then try again! Here’s more information. 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks."

Thank you,

Zandile m

The iD Mobile Team