Skip to main content
Community Member
PMN
Community Member
September 22, 2026
Question

PAC code after disconnection

  • September 22, 2026
  • 1 reply
  • 11 views

I have tried to contact iD since sept 10 to get my pac code . They gave one to me two days ago , but it was the wrong code ( for a different phone ) Now complaints are saying they have no record of me . 

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    September 23, 2026

    Hi ​@PMN,

     

    I’m sorry to hear about the difficulties you’ve had obtaining the correct PAC code, especially after trying to resolve this since 10 September.

     

    Please contact our Live Chat team and request a new PAC code for the correct number. They’ll be able to access the account, complete the necessary security checks and assist you further.

     

    https://www.idmobile.co.uk/live-chat

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement