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Question

PAC not worked

  • May 19, 2026
  • 1 reply
  • 10 views
S
Community Member

Hi, I moved to ID mobile from GiffGaff yesterday but when I text people it comes up using the old number. Some people can't call me too.

I requested the PAC process to be completed yesterday.

I haven't received a PAC process has been completed. Can someone help?

1 reply

Hosai W
iD Mobile Employee
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  • Hosai W
  • iD Mobile Employee
  • May 19, 2026

Hi ​@SCFCJon,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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