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Community Member
August 20, 2026
Question

Password Issues - When i attempt to reset my log in pw i dont get a reset code

  • August 20, 2026
  • 1 reply
  • 9 views

Good Morning

 

I am tryin to reset my password on my ID account to upgrade my phone but am unable to access my account and unable to reset my password as when I try reset, I do not receive the reset code. Please could someone kindly assist?

 

Thank you 

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 23, 2026

    Hi ​@Heathcote1997

     

    We're sorry to hear that you're having difficulty accessing your iD Mobile account and resetting your password.

     

    Please try accessing your account through the website using the link below:

     

    https://my.idmobile.co.uk/login

     

    We recommend opening the link in an incognito/private browsing window, as this can help resolve issues caused by cached data or stored cookies.

     

    Once you've accessed the login page, please try resetting your password again and check whether you receive the reset code.

     

    Owethu