Question

PAYG Can't make calls

Forum|Forum|10 days ago
August 11, 2026
1 reply
16 views

KennnethDL
New Contributor

When I try to call out to another mobile phone or my landline, everytime I immediately get:-

'You Are Currently Unable To Make Calls, As You Are Out Of Calling Credit'

I spent over an hour yesterday on Live Chat to resolve the issue ( the app was showing over £18 in credit but the agent said his system showed no credit), uninstalling and reinstalling the app seemed to resolve it and the agent could see the credit.

Yesterday evening I could make calls again, however this afternoon the problem is back

+1

Tashnieka D
iD Mobile Employee
Forum|Forum|6 days ago
August 15, 2026

Hi @KennnethDL,

I am sorry that the issue has returned after you were able to make calls yesterday.

As the credit was showing correctly after your previous Live Chat, please contact our Live Chat team again so they can check the account and see why the calling credit is disappearing.

They can also check whether it is possible to
add a call bundle using the credit currently showing on your account, which may help us test whether this resolves the issue.

Live Chat: https://www.idmobile.co.uk/live-chat

When you reach the chat, please explain that the issue has returned despite the credit showing on your account and that you were previously able to make calls after speaking with an advisor.

Thanks,

Tashnieka
The iD Mobile Team