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Community Member
August 16, 2026
Question

phone number changed before setting up the app cant receive code sent to the number i dont have

  • August 16, 2026
  • 1 reply
  • 18 views

Hi,

I have received my phone today and I have an E sim. I have tried logging onto the app but the id mobile number it has asked for to continue doesn't exist on my phone anymore as it is now my original number. how do I receive a the code to log into my app?

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    August 19, 2026

    Hi ​@Miaturner19

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu