New Contributor

Question

premium

premium why pay for it didn't to sent term

iD Mobile Employee

Hi @Kellie Louise Laird.

I am sorry, but we're not quite sure what you're asking. Could you explain your post in a bit more detail so we can help?

In the meantime, premium services aren't included in your standard allowance, which is why they can't be taken from your bill cap.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

New Contributor

Been charged for primum massage that haven't sent but still been charged but nothing in sent box showing that sent the messages

iD Mobile Employee

Hi @Kellie Louise Laird,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

3 replies