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Community Member
September 15, 2026
Question

Problem adding my PAC

  • September 15, 2026
  • 1 reply
  • 19 views

I recently registered with ID Mobile, and selected the option to switch after receiving my SIM (this was because I was unable to retrieve my PAC from Sky at the time). I have now received my SIM and wish to port my existing number over from Sky. However, in order to do so, ID Mobile want to send a confirmation text to the new ID Mobile number they sent me with the SIM. Do I have to install the new SIM with the new number in order to log in so I can submit my PAC to keep my old number? That sounds… odd.

    1 reply

    iD Mobile Employee
    September 15, 2026

    Hi ​@DKR 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

    Thanks.

     

    Zandile M

    The iD Mobile Team

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