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Community Member
Hei
Community Member
September 8, 2026
Solved

Problem to upgrade a mobile phone, because changed my new bank card

  • September 8, 2026
  • 1 reply
  • 9 views

I have a problem to upgrade a mobile phone, because I had changed my new bank card

    Best answer by Gemma M

    Hi ​@Hei,

     

    I'm sorry to hear you're having trouble upgrading your phone after changing your bank card.

     

    As this will require us to review your account and payment details, we'd recommend contacting our Customer Service Team via Live Chat for assistance: https://www.idmobile.co.uk/live-chat

     

    They'll be able to check what's preventing the upgrade and advise on the next steps.

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma MAnswer
    iD Mobile Employee
    September 10, 2026

    Hi ​@Hei,

     

    I'm sorry to hear you're having trouble upgrading your phone after changing your bank card.

     

    As this will require us to review your account and payment details, we'd recommend contacting our Customer Service Team via Live Chat for assistance: https://www.idmobile.co.uk/live-chat

     

    They'll be able to check what's preventing the upgrade and advise on the next steps.

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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