Im locked out of my account because 2FA is going to the phone number i cannot acess.
Question
Problem with 2FA
+8Hi
Please note that One Time PINs (OTP) are only sent to the mobile number registered on the account via SMS.
For security reasons, these cannot be sent by email or to any alternative contact details.
If you are unable to receive your OTP or require further assistance, please contact the iD Mobile Live Chat team or direct message on our social platform who will be able to verify your account and support you further.
Thank you for your understanding.
Owethu
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