Hi ​@David Halliday, 

Thank you for reaching out, and I'm sorry to hear that you're experiencing problems with your settings.

Could you please confirm whether you've tried logging into your iD Mobile account through the website instead of the app?

If you've already tried this, please let us know whether you're experiencing the same issue on the website. This will help us determine whether the problem is specific to the app or affects your account more generally.

Once we have this information, we'll be happy to advise you on the next steps.

Owethu