Community Member

problems making & receiving calls.

1 reply
21 views

I have for 24 hours now had issues making and receiving normal calls (not data). I have rebooted my phone and network coverage in my area is strong

attempted to contact live chat..all the troubleshoot options didn't resolve and problem persists. I asked to speak to an agent and submitted my customer service pin to which it just repeatedly cuts me off. This is a joke. why is that not even working.

I would be grateful for a response to this and someone to look into my case asap

Gemma M

iD Mobile Employee

Hi @artemis78,

I’m sorry to hear you’re still unable to make or receive calls, especially after completing the troubleshooting and then experiencing issues trying to reach an adviser through Live Chat.

As the troubleshooting hasn’t resolved the problem, we’d recommend trying a replacement SIM as the next step. This will help rule out an issue with the SIM itself.

Please contact our Live Chat team again and request a replacement SIM: https://www.idmobile.co.uk/live-chat

If the issue continues after the replacement SIM has been activated and tested, the team can then complete any remaining checks and raise a technical ticket for further investigation where required.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.