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Question

problems signing in

  • September 25, 2025
  • 5 replies
  • 67 views

I can't log in to my account. When entering my mobile number it says it doesn't exist. The number had not been used for a very long time but I still pay for the sim every month. I want to cancel but I can't without being about to log in

5 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • September 25, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@crhavenga  

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 25, 2025

Hi ​@crhavenga sorry to hear you’re having trouble logging in. We can pop you a message here if you still need help?


  • Author
  • New Contributor
  • September 25, 2025

I still cannot log in


  • Author
  • New Contributor
  • September 26, 2025

Last night someone was helping me to get back into my account when the connection was interrupted and I couldn't get back onto the chat. How can I speak to a person about this instead of a chat bot?


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • September 27, 2025

Hi ​@crhavenga  we can help from here if you still need assistance, but we are not a live chat service.