Question

problems signing in

Forum|Forum|4 months ago
September 25, 2025
5 replies
93 views

crhavenga
New Contributor

I can't log in to my account. When entering my mobile number it says it doesn't exist. The number had not been used for a very long time but I still pay for the sim every month. I want to cancel but I can't without being about to log in

+22

MZone
Platinum  Contributor
Forum|Forum|4 months ago
September 25, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @crhavenga

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+19

Siân W
iD Mobile Employee
Forum|Forum|4 months ago
September 25, 2025

Hi @crhavenga sorry to hear you’re having trouble logging in. We can pop you a message here if you still need help?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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C

crhavenga
Author
New Contributor
Forum|Forum|4 months ago
September 25, 2025

I still cannot log in

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C

crhavenga
Author
New Contributor
Forum|Forum|4 months ago
September 26, 2025

Last night someone was helping me to get back into my account when the connection was interrupted and I couldn't get back onto the chat. How can I speak to a person about this instead of a chat bot?