Hi ​@Nm136,

I'm sorry to hear you're having difficulty getting your eSIM recognised on your new iPhone 17.

As this may require account-specific checks and eSIM troubleshooting, we'd recommend contacting our Customer Service Team via Live Chat so they can investigate further and assist with the activation.

You can contact them here: https://www.idmobile.co.uk/live-chat

They'll be able to check the status of the eSIM and help get you connected as quickly as possible.

We hope this gets resolved for you soon.

Regards,

Gemma M

The iD Mobile Social Media Team