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Community Member
August 30, 2026
Question

purchased iphone17 esim not recognised

  • August 30, 2026
  • 1 reply
  • 3 views

Hi 

I’ve purchased iphone17 - having difficulty getting eSIM recognised 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 5, 2026

    Hi ​@Nm136,

     

    I'm sorry to hear you're having difficulty getting your eSIM recognised on your new iPhone 17.

     

    As this may require account-specific checks and eSIM troubleshooting, we'd recommend contacting our Customer Service Team via Live Chat so they can investigate further and assist with the activation.

     

    You can contact them here: https://www.idmobile.co.uk/live-chat

     

    They'll be able to check the status of the eSIM and help get you connected as quickly as possible.

     

    We hope this gets resolved for you soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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