Rectivate a deactivated plan

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How to reactivate plan

IS it possible to reactivate a deactivated plan? I still have the SIM card but because we hadn’t used the sim for months I stopped the monthly payment but would like to restart

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Kash M

iD Mobile Employee

Hi @Lifeson,

Welcome to the Community!

If the account is disconnected the account can’t be reactivated.

Kash

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LifesonAuthor

New Contributor

It doesn’t say disconnected just deactivated unless that’s the same thing?

Kash M

iD Mobile Employee

Hi @Lifeson,

In this case it’s unlikely that we can reconnect your account, however we can contact you via PM if you would like us to take a look?

Kash

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LifesonAuthor

New Contributor

Yes please contact via pm

Tyler C

iD Mobile Employee

Hi there @Lifeson, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler

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